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Our Vision...

…is to provide excellent care and support, to continuously improve the quality of our services; to make people’s lives better, every day and to make a difference, not a profit.

Our Mission...

…is to develop our Home based on integrity, reliability and trust. Our focus will be on improving and developing;

  • The quality of care and support we provide
  • Our staff, through training, mentoring and self-development
  • Meaningful partnerships with the people we support and in the wider community
  • A reputation for excellence in everything we do.

Our Heritage...

...is firmly set in the past, but our thinking and our approach to care is towards the future.

Rusthall Lodge began life as the former home of Miss Margaret Fremlin; a rather grand Victorian/Edwardian house that sat in beautiful grounds. In the mid-60s, the Council of Service Housing Society based in Monson Road in Tunbridge Wells had seen a need to “provide for local people of limited means and in need of care and attention”.

As a result of Miss Fremlin’s generosity and the dedication and hard work and kindness of a number of other local benefactors and supporters, Rusthall Lodge opened on 1st January 1968.

Our Values...

…are integrity, trust, kindness, dignity, compassion and respect, hence;

  • We put people and their individual needs first
  • We listen to what people say, we respond, and we learn from our mistakes
  • We support people to achieve and aspire through positive interactions
  • We strive to be honest, transparent, fair and ethical in everything we do
  • We preserve dignity, celebrate individuality and encourage freedom of choice
  • We celebrate success and try to make life enjoyable for everyone
  • We strive to be the benchmark for excellence.

 

 

Our Charitable Ethos...

...determines that the majority of surplus funds from the Lodge are re-invested for the benefit of our residents and staff; ensuring they have a safe and caring Home to live in and a well-equipped and safe setting to work in. As a Registered Society under the Co-operative and Community Benefit Societies Act 2014 - 17413R, this reinvestment of funds into the fabric and daily life at Rusthall Lodge helps us provide a unique Home in the care market; stand-alone, not-for-profit, with a heritage that's over fifty years old.

Our Commitment to You

At Rusthall Lodge we offer you a homely, safe and enabling environment that encourages our staff to support the people we care for. Our primary aim is to be a centre of excellence to better help people in our home.

Rusthall Lodge believes that every person in our care has the right to fulfil an independent lifestyle in a safe environment that offers freedom of choice, privacy, and dignity. Our staff deliver that individualised care compassionately with years of experience.

We ensure that our values of...

  • Not for profit
  • Compassion
  • Empathy
  • Local care for local people
  • Community, and
  • Meaningful relationships

...are upheld and embedded within the fabric of our Home.

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