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Privacy Policy

This privacy policy sets out how Rusthall Lodge Care Home uses and protects any information obtained when you visit this website. Rusthall Lodge is committed to ensuring that your privacy is protected. Any information we ask you to provide when using this website which can identify you will only be used in accordance with this privacy statement.

Rusthall Lodge may amend this policy from time to time, and all up to date information regarding our policy is contained on this page. Regular visitors who have concerns regarding privacy should visit this page from time to time to ensure they are informed of our latest policy.

This policy is effective from May 2018.

Policy Details

Using Google Analytics, we may collect information about your computer, browser, and the pages visited on our website. We collect this information in order to provide more relevant information about our services and understand how to improve our website and services.

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. We rely on your consent in order to do this. You have the right to withdraw your consent at any time and to have your information erased from our database. You may choose to stop receiving our newsletter by following the unsubscribe instructions included in these emails or you can contact us at: info@rusthalllodgekent.co.uk.

We collect the e-mail addresses and certain personal information of those who communicate with us via e-mail or register with us to subscribe to a newsletter or request a brochure, make an enquiry or book a visit. We also collect certain information regarding which pages users access or visit and information volunteered by those users (such as any surveys Rusthall Lodge might conduct and/or site registrations). When you request a brochure, book a visit or give information on our contact us page, we ask for information that might include: your name, telephone number, and a valid e-mail and or postal address at which we may contact you. You may choose to stop receiving our emails by following the unsubscribe instructions included in these emails or you can contact us at: info@rusthalllodgekent.co.uk.

Phone Calls

Phone calls made to numbers shown on our website and other advertising materials may be recorded and used for training purposes. Telephone calls made to these numbers will be answered by a dedicated member of our own team. Your trust is very important to us and the information gathered during the call is entered directly onto our systems on your behalf. If you have made an enquiry, your information will be held for up to 24 months.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you or your web browser agrees, the ‘file’ is added and the cookie ensures that the website works effectively during your visit. We also use cookie information to analyse web traffic and sometimes to help serve advertising on third party websites. Cookies allow web applications to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which ‘pages’ are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and to help tailor our communications to you.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

You have the following rights in relation to the information that you provide on our website:

A right to withdraw consent / a right to object to us processing your information for e-marketing purposes: you can do this by clicking ‘unsubscribe’ on the email link or by contacting info@rusthalllodgekent.co.uk.

A right to restrict processing of information for which we rely on your consent to process. If you would like us to stop processing your information please contact info@rusthalllodgekent.co.uk.

A right to erasure of information upon which we rely on your consent to process. If you would like us to erase your information please contact info@rusthalllodgekent.co.uk.

A right of access to the information that we hold about you. Please contact info@rusthalllodgekent.co.uk if you would like to see what data we currently process about you.

Complaints

If you have any complaints about how your information has been handled please contact our marketing team at info@rusthalllodgekent.co.uk or if you have any questions about your information please contact our Data Protection Officer at amanda.clark@rusthall-lodge.co.uk.

If you remain unsatisfied with our response you have the right to contact our information regulator, the Information Commissioner’s Office whose details can be found at www.ico.org.uk.